Translation of mursya’s post (RUS)

pari-from-kz is indignant over Kazakhstan’s mobile phone service:

In the States, paying your rent or phone bill is easy as pie. Everything is done over the Internet. I don’t remember a single time I paid any other way. To register online with a company that provides you with a phone, electricity or gas is easy, and sometimes not even required. Registering with my bank was also painless. The only drawback was that I didn’t enter my social security number right away, which prevented me from transferring money into other accounts. No big deal.

Why do we have to do everything in such a way that I don’t even want to go online? Why do websites shimmer with flash animation yet completely lack usability? Why are they designed so that it is impossible to find what you need, but easy to find useless, general information? Why do you have to subscribe to mobile banking to register online with the National Bank? And even though I am, why does the system tell me my credit card number doesn’t exist? Why do I need to walk to Kazakhtelecom and wait in line to get my username and password to register on their website to pay my phone bill? Why is everything so slow and stupid?

Kazakhtelecom’s website also has information regarding theoretical information kiosks: what their function is, and what users can and cannot do with these kiosks. Why didn’t they put up a map and show where the kiosks are? Why do I need the abstract information? Imagine my joy when I found a website where you could look up train schedules and, allegedly, even buy a ticket. As it turned out, in order to buy a ticket, you needed to register. Why? I don’t remember ever registering to buy a bus or airplane ticket. And why can’t I print it myself, why does it have to be printed at the ticket counter at the train station? Of course, the ticket counter is not open 24 hours a day, but strictly during regular work hours.

Everything is for the people. Everything has been thought through. And let’s keep blocking LiveJournal to keep Kazakhstan’s Internet clean!