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The Turkmenet’s not over until the fat lady sings!

Written by on Monday, 27 February 2012
Media and Internet, Turkmenistan
3 Comments

Editor’s note: Google and Opera appear to have been blocked in Turkmenistan — or have they? neweurasia’s Annasoltan explores the mix of censorship, incompetence, and terrible infrastructure that constitutes the “shoddy omnipotence” of government digital control, and why this is both a source of distress and hope.

There’s more funny business going on in the Turkmenet. Recently I heard many Turkmenetizens complaining increasingly about this or that Google service not working. Google Analytics went out of service for a little while, and now Gmail seems to be down on Android-enabled smartphones, while remaining accessible via the UC browser. Google’s Android smartphone also appears to have been affected. However, what’s more worrying is that the Opera mini-browser also appears to be blacked out for the past five consecutive days.

Opera is a major player in the CIS. Since 2010, its regular browser been the most widely used means for surfing the Web in Kazakhstan, Uzbekistan, and Belarus, while its mini browser for mobile platforms claims 350,000 Armenian users and a monstrous 70% of all Russian mobile Internet users. For those of us interested in the freedom of information, this is reason to celebrate, for neweurasia learned back in June, as a result of Kazakhstan’s WordPress ban, that Opera’s regular browser’s “turbo” function serves as a kind of accidental proxy server. Meanwhile, Opera mini has been used as a cost-effective method to access sites that are either blocked or access to which is expensive because of telecom rates or difficult because of low quality desktop computers, such as Facebook — and for the cherry on top, there is now also a hacked version of Opera mini with a built-in proxy.

So, how can all these blackouts be possibly explained? Since the Turkmen government keeps its restrictions on telephone and Internet communication in the country secret, the picture is often not immediately clear. Further complicating the situation are neverendingly conflicting reports about access itself (remember the huge debate when neweurasia‘s Schwartz told Al Jazeera that Internet cafes in Turkmenistan require passports to enter?) So, instead of trying to diagnose these specific incidents with Google and Opera, I think it’s more worthwhile to fit them into a bigger diagnosis of the general cyber-disease in my country: a combination of censorship, incompetence, and terrible infrastructure.

The Turkmenet’s rotting foundations

There are four main and interconnected problems plaguing the Turkmenet nowadays, and all of them need to be taken seriously.

Problem #1: The constant blocking of tools that provide access to blocked site, especially those that are deemed to be critical of the Turkmen government’s policies or carry uncensored news and operate outside of the government’s control. Opera mini’s blocking seems to be intended as a long-term thing, but I could be wrong (see: next paragraph). Again, remember that it’s a cost-effective way of getting to a site like Facebook, which, besides its function for social networking, contains a lot of news content that would give the Turkmen authorities a headache.

Problem #2: A pattern of temporary and partial blocking. This is the less obvious but more sinister part of my regim, because usually a service is shut down and then restored within a few days, until another kind of service is hit. Whether Opera mini’s restriction is of type-one or type-two blocking — if either — remains to be seen. The length of the restriction makes me thing it’s type-one (by comparison, the erraticism of the Google restriction makes me think it’s type-two), but there could be infrastructural reasons behind it.

Problem #3: Server request timeouts and frequent freezing or slowing down of communication that internet users encounter with social applications such as Mail.ru and Mobimeet. This could be explained by my country’s woeful telecommunication infrastructure, sparked by extra loads on the IP ports caused by these popular social applications. Indeed, ever since MTS was liquidated in Turkmenistan (read: here and here) and Altyn Asyr took over totally, server problems have become much more frequent.

Problem #4: Relatedly, the system itself creates problems. After MTS was forced to end its operations in Turkmenistan, upon the president’s instructions every Altyn Asyr service person was told to sell 50 numbers monthly. Failure to do so would result in the difference being subtracted from the service person’s salary. Consequently, Altyn Asyr has sold way too many mobile phone numbers than the system can actually carry, so many Turkmen have phones with no access.

At the same time, too many people have showed up at Altyn Asyr’s doors, resulting in huge queues. No one in the telecom seemed to care that a server that is intended for 300,000 people cannot support 2-3 million, causing an already slow Internet to slow to a crawl. The company’s job was just to sell. So, quite literally, there is an access rationinig system going on, which is why phone usage and Internet access seems to be constantly undergoing rolling blackouts.

Shoddy omnipotence

So, which of these problems could be behind Opera mini’s blocking? Not long time ago, Opera mini was blocked and restored again, something which largely went unnoticed by the outside world. But now the block has disabled the hacked version with the built-in proxy function, as well. That’s very suspicious, but let’s think a little harder.

From what I’ve seen, activity on the Internet (both Turkmenet and beyond) and page views on blocked sites has increased, which may have been alarming to the authorities and thus prompted the restrictions on Opera and Google. Yet, in the end they can only do so much against Google because it’s part of IT lessons in schools and Gmail (accessed via Android-enabled smartphones) is widespread, especially among businessmen. Moreover, since all of Turkmenistan is accessing the internet from a single IP, an extensive block of Google would be too self-revealing, particularly as the president has repeatedly promised to improve the Internet. It’s a unique situation: having omnipotence over the Internet, even if it’s shoddy omnipotence, makes it harder to hide your motivations.

Given that omnipotence, the government has also been seen as tacitly allowing unwanted access to a number of blocked sites that are useful to Turkmen businesses, particularly via Opera mini, to a point that the service has arguably become vital for (real) national interest. So, when I think about it, the authorities may be undecided about what to do. The type of restriction depends on how the authorities, and especially which faction among them, perceive the advantage or disadvantage to allowing Opera to continue its services or restricting it, and for how long.

This is assuming we’re actually dealing with a restriction and not just an unusually large infrastructural failure, since sometimes what I called a type-two “rolling”or “sporadic” restriction is really just overload. Conversely, this could be a type-one long-term restriction that is depending on the weak infrastructure to do most of the job and/or provide the excuse (i.e., if the authorities are pressed for one by the outside world — indeed, we keep hearing about how the government is in negotiations with several foreign firms to improve Altyn Asyr and TmCell, and yet, magically, we haven’t seen a single result so far).

Fear is in the eye of the beholder

Most importantly, restricting the Internet — or the perception of restricting the Internet, as in the case of infrastructure failures that the authorities do not admit — has a valuable built-in fear effect. Once the word is spread that a service is blocked, people fear using it again lest they end up persecuted. That is, of course, welcomed by those authorities who don’t understand the Internet or the value it has, already and potentially, for the development of our country and only care about control.

No surprise that rumors are rife that the popular social forums Ertir.com and Talyplar.com may soon be targeted soon by the authorities. Today, no one thinks it beyond possibility that Mail.ru, the popular chat forum, will be blocked in Turkmenistan sooner or later. Everyone can feel how the government is stepping up its control over the Turkmenet through various ways, and even the ongoing problems with a certain hacker makes everyone all the more suspicious and nervous.

Nonetheless, as it’s said about beauty, fear is in the eye of beholder. There are many Turkmenetizens who remain determined to get to the outside world. Retricting Opera mini has made circumventing the government’s blockage profoundly difficult again, requiring Turkmenetizens to constantly jump and switch to other tools, skills (and the willingness to use them) which only a few people have at the moment. Yet, the number of those people is slowly increasing, and in the end, all it takes is a few of them to keep information flowing — especially when you consider again just how shoddy the authorities’ digital omnipotence really is. It’s always a two-sided coin. That’s why I believe, if I may make another pun, this time inspired by Opera, the struggle of the Turkmenet is far from over, not until the fat lady sings… ;-)

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3 Comments »

  • Depressed Turkmen says:

    This drives me nuts! We are not allowed to do anything, without our government poking their nose into every business, and applying their restrictions. And yet, the state calls itself a democracy. Hypocrisy-would fit better. Giving passport in the Internet cafe made me feel as though I am some kind of a terrorist. And of course, while surfing the internet, one would feel as though the Big Brother is watching.

    Slow Internet connection in the country hinders the learning opportunities for youth. On the top of that, youth seem to become more patriotic (inspite of gov. hypocrisy) and forgets Russian language all together.

    As far as I can tell, Turkmen government aims to breed a weak, degrading, and passive Nation. Keep people playing games of inferiority/superiority (emphasising the importance of status). Moreover, the system fails, and compels people to bribe each other and sink into corruption in order to achieve something.

    Reply

    Annasoltan Reply:

    Thank you very much for your insightful comments. I especially found your thoughts about the inferiority/superiority tactics very original and relevant.

    Still, I think the situation is alarming but not hopeless, as the people show an unbreakable will to use the internet, using tools such as proxy and internet speed up software :) which however leads the government to resort to even harsher tactics. For example there have been some persistent hacker attacks targeting emails and popular Turkmen sites recently. Although we cannot speak with certainty about a hidden hand in them, the persistent nature of the attacks make them suspicious.

    The fat lady was meant rhetorically,referring literally to Opera, meaning the issue is far from over and we cannot say that the government is winning. If we look at the war the oppressive regimes such as Iran, Russia and China are waging against the internet, they haven’t really won and the game is not over as new technologies emerge to circumvent the censorship and we also see civic activism in this part of the world rising. But it requires a strong will, being (pro)active and solidarity among the people which is a very difficult to do thing under a highly repressive climate.

    Reply

  • Hello! I’m a reporter with The Boston Globe and I’m writing an article about the Turkmenet. Can I interview you? You can reach me at abraham.riesman@gmail.com. Thanks!

    Reply

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